Return Policy
Our return policy varies depending on whether you purchased your item in store or online. Online orders can be returned within 7 days after arrival for a refund to your original payment method, and store credit after 7 days up until 14 days. Because purchases made in store gave you the opportunity to try the item on, we will only issue store credit or exchange for 14 days after purchase with no exceptions and you must have your original receipt and tags attached.
Online Return Policy
We hope you love your purchase, but if not, here’s what you need to do in order to be eligible for a refund (minus shipping costs). You must return your items within seven days of receipt. In other words, go try them on now and make sure you love them! If your new items do not make you smile, pack them up and ship them back (shipping is on you). See shipping instructions at the bottom of the page. Make sure your return is postmarked no later than seven days from receiving them. When your items find their way back to us in their original condition, unworn with tags on, we will refund your original payment method minus shipping. If you’re returned items do not fall within the seven day period we will happily issue you a store credit for items returned within 14 days. After 14 days the item is yours and we will ship it back to you. Always feel free to email us if there are any problems! We certainly know that life gets in the way sometimes!
In Store Return Policy
Because you were able to try on the clothing in store, we only offer store credit and exchanges up to 14 days after purchase. No refunds, only exchanges and store credits for in store purchases and returns.
Non Returnable Items/Final Sale
- Sale Items: Any items marked down from their original price
- Gift Cards
- Bathing suits, bodysuits, & bras
All Returns Must
- Have tags attached
- Receipts are required for in store returns
- Be unworn and free from odor such as smoke
- Not be damaged or stained with makeup, deodorant or perfume.
- Shoes must be unworn and returned in their original box that is shipped inside a protective box. We will not issue exchange or store credit for shoes in damaged shoe boxes. If shoes are returned in a damaged shoe box, we will ship them back to you with additional shipping charges.
- We have the right to refuse a return if it does not meet the above requirements.
Damages
All damages must be reported by email within 24 hours of delivery date and must include an image of the damage. Report damages to help@twocumberland.com with subject line "Damage."
Ship Returns To:
Two Cumberland Warehouse
Att: Returns Order # ___________
217 Lucas St, Suite M
Mt. Pleasant, SC 29464
- You are responsible for return shipping costs.
- We are not responsible for items that are lost while in-transit back to our location. We suggest shipping with UPS or Fedex and asking for a tracking number on returned items.
- If your order does not meet all of the above requirements for a refund or an exchange or store credit, we will ship the item back to you with additional shipping costs.
Need to Cancel/Modify your order?
Once an order has been processed, we will most likely not be able to make any changes or cancel the order.
Please email us at help@twocumberland.com or call (843) 800-5353 if you have any other questions or concerns.